Criticals
0
Triage Queue
2
Open Tickets
64
Client Responded
2
Resolved Today
5
With User
17
On Hold
9
1st >30m
4
Average Age
10
Open tickets by status
New5
Scheduled10
Approved2
Waiting Vendor1
On Hold9
Awaiting Approval4
With User17
Client Responded2
Updated5
In Progress9
Top 5
Categories this week
Opened / Closed this week
Opened
42
Closed
38
Tickets Open / Closed per week
W-4
W-3
W-2
W-1
This
Open
Closed
Feedback month
Awesome
4
Bad
1
SLA averages
SLA Response Avg
77.15
%
SLA Resolution Avg
70.3
%
Project Statuses
Ops snapshot
Alerts
50
Patch Management
101
Open Projects
30
Projects HRS remaining
268.71